Welcome to help

The help section contains information on how to get the most from visiting the ESSC website. Select one of the help topic links below.

• Using the site - includes information on content
• Printing web pages - tells you about the printer-friendly web pages on this site
• Viewer downloads - tells you how to download documents from the site
• Using search -  tells you how to use the ESSC website search facility.

Help can be accessed from the menu bar on the top right on every page of the ESSC website.

For accessibility help see the site accessibility guidelines section, which covers details on ‘accesskeys', and how to adjust your browser, mouse and keyboard settings.

For additional help, please contact us

Using the site

Page structure

The page structure of the site stays the same throughout the site and has the following features:

• the ESSC logo in the top left hand corner, which is a link back to the home page
• the main site tools (help, site map, contact us) at the top right of the page
• links to the different content areas on the left-hand side
• the search facility on the left.

ESSC website

Your starting point when entering ESSC website depends on how you arrived at the website. For example if you came from a search engine link, this would usually take you to the home page of the site; or if you had bookmarked one of the content areas, then that would be your starting point. Or you may have got to the website via a link from another website to a particular page or section.

All text links are XXXXX and underlined. When you move your mouse cursor over a link (known as ‘rolling over'), the text will change to XXXX. As soon as you click on a text link and view the content, the link will change to XXXXX. This way, you can always tell which sections you have looked at and which not.

As you browse through the content, a breadcrumb trail will appear above the page's main heading and will indicate where you are in the site from the home page. For example, >Home>About Us will be seen on the About us page. Selecting a link from the breadcrumb trail will take you to that page.

Note:  If you are not sure whether something is a link, move the cursor over a word; if it's a link, the cursor will change from an arrow to a hand with the finger extended.

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Printing web pages

The main content of this website can be printed in a printer-friendly format. To print a page in printer-friendly format select the printer image at the top right of the web page.

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Viewer downloads

You may need to access content on the website that requires Adobe® Acrobat Reader® to view. You will need to download this software from the Internet and install it prior to viewing content in this format.

Adobe® Acrobat® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on all major computer platforms, as well as fill in and submit Adobe PDF forms online. An expanded version of Acrobat Reader for Windows offers additional functionality, including support for the visually impaired and the ability to search a collection of Adobe PDF files. To obtain Adobe® Acrobat® Reader® select: www.adobe.com/products/acrobat/readstep2.html

You may also require access to Microsoft Office® packages such as Word®, Excel® and Powerpoint®. To download free versions of any of these software packages please visit: office.microsoft.com/downloads

To download any of the above software, please follow the instructions given in the relevant website.

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Using Search

Starting a search

In the search text box, enter a word or phrase that best describes the information you are looking for and press return to enable the search

Or for a more selective search use the option from the main menu, which gives more search flexibility.

Interpreting Search Results

When your search is completed, the results screen will show up to 10 matching documents. If there are more than 10, a link at the bottom of the list allows you to move to the next screen, with the next 10 in the sequence, until you reach the end of the search results.

The search results will give you:

• the number of documents located
• the documents listed in order of relevance to the word or phrase that you search on the higher the percentage, the more relevant
• a summary of the contents of each document
• the date of publication

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